Frequently Asked Questions

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How do I turn on my battery?

Click the button on your battery 5 times in quick succession to turn on. It will flash indicating that it is on.

Is my battery charged?

If vapors decrease or light blinks while hitting, your battery needs to be charged.

How do I charge my battery?

Unscrew the cartridge and screw your PYRAMID Battery into the charger (included).

Do NOT over tighten.

Plug your charger into a USB port to begin charging.  The charger light will indicate if your battery is fully charged or not.

  • If the light is red, the battery needs to charge and be left plugged in.
  • A full charging cycle may take a few hours.
  • A green light indicates that you are ready to vape.
What do the numbers on the bottom of my battery mean?

Ranging from 3.3Volts to 4.8Volts the dial allows you to find the perfect hit for you. For a more flavorful experience keep it low. If you’re looking to get ripped dial it up. The optimal voltage for a Pyramid cartridge is 3.8.

What's your return policy?

We have a no hassle return policy but would love for you to read the FAQ first. If you can’t figure it out feel free to contact us at info@pyramidpens.com. We will do our best to fix the situation. If we can’t seem to get your product to work, bring it back to the dispensary where it was purchased and exchange it for another Pyramid cartridge.

Can you ship me a product?

Unfortunately, we can only sell cannabis products to dispensaries in Colorado. We are currently working on expanding our products into other legal states, so stay tuned!

Where can I find your products?

Check out our store locator. We always recommend calling ahead to make sure they have the product you are looking for! Some dispensaries even let you order online for a speedy checkout!

How do I get bigger clouds from my Pax Pod?

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.