FAQ
Frequently Asked Questions
Click the button on your battery 5 times in quick succession to turn on. It will flash indicating that it is on.
If vapors decrease or light blinks while hitting, your battery needs to be charged.
Unscrew the cartridge and screw your PYRAMID Battery into the charger (included).
Do NOT over tighten.
Plug your charger into a USB port to begin charging. The charger light will indicate if your battery is fully charged or not.
- If the light is red, the battery needs to charge and be left plugged in.
- A full charging cycle may take a few hours.
- A green light indicates that you are ready to vape.
Ranging from 3.3Volts to 4.8Volts the dial allows you to find the perfect hit for you. For a more flavorful experience keep it low. If you’re looking to get ripped dial it up. The optimal voltage for a Pyramid cartridge is 3.8.
Please read below for more information and our no-hassle return policy.
If you have purchased a Pyramid Cartridge or PAX Pod that is malfunctioning, please return it to the dispensary where it was purchased and exchange it for another of equal or lower value.
If you wish to return a Pyramid 510 Variable Voltage Battery, PAX Battery, Vaporizor, or Complete Kit, please contact us at info@pyramidpens.com.
Note: PAX Battery, Vaporizor, or Complete Kit refunds are only available for new and unused devices purchased within 30 days. If the tamper-proof seal is broken a refund cannot be honored. Contact pax.com/support for PAX product support and pax.com/warranty for PAX product warranty information.
If you still need additional assistance feel free to contact us at info@pyramidpens.com. We will do our best to fix the situation.
Accessories such as batteries, vaporizers, empty cartridges, and hats can be shipped to you within the United States. Check out our Shop page for all items that can be shipped.
Unfortunately, due to regulations, products that contain THC are prohibited from being shipped. Our prefilled cartridges, disposables, reloads, and concentrates can be found at many dispensaries in Colorado, Michigan and New Jersey.
Check out our store locator. We always recommend calling ahead to make sure they have the product you are looking for! Some dispensaries even let you order online for a speedy checkout!
