Frequently Asked Questions
Click the button on your battery 5 times in quick succession to turn on. It will flash indicating that it is on.
If vapors decrease or light blinks while hitting, your battery needs to be charged.
Unscrew the cartridge and screw your PYRAMID Battery into the charger (included).
Do NOT over tighten.
Plug your charger into a USB port to begin charging. The charger light will indicate if your battery is fully charged or not.
- If the light is red, the battery needs to charge and be left plugged in.
- A full charging cycle may take a few hours.
- A green light indicates that you are ready to vape.
Ranging from 3.3Volts to 4.8Volts the dial allows you to find the perfect hit for you. For a more flavorful experience keep it low. If you’re looking to get ripped dial it up. The optimal voltage for a Pyramid cartridge is 3.8.
1) Is your battery on and charged?
See FAQ 1, 2, and 3 for assistance on this.
2) Is the cartridge not producing vapor when you hit the button and inhale on the charged battery?
On the very bottom of the cartridge, use your nail to remove the metal piece pictured below.
You will see a wire touching the side white wall, pull that wire away from the wall and let it go into the middle portion.
Put the metal piece back in.
Occasionally there is an issue with the wire contacting the metal outside, causing a short which this process should correct. It not, we do offer a no hassle exchange policy. For more information see the question below.
We have a no hassle return policy but would love for you to read the FAQ first. If you can’t figure it out feel free to contact us at firstname.lastname@example.org. We will do our best to fix the situation. If we can’t seem to get your product to work, bring it back to the dispensary where it was purchased and exchange it for another Pyramid cartridge.
Unfortunately, we can only sell cannabis products to dispensaries in Colorado. We are currently working on expanding our products into other legal states, so stay tuned!